Privacy Policy

1. What personal information do we collect?

We will collect only personal information that is reasonably necessary and directly related to our business functions (unless otherwise required by law). We will ensure that any personal information collected is relevant to love.fish’s purposes, is not excessive and is accurate, complete and up-to-date.
The types of personal information that love.fish collects will depend on the nature of your dealings with us and may include:

• your name;
• email address;
• telephone number;
• your country of residence;
• your age or date of birth;
• any information you provide to us in enquiries or through correspondence.

The types of Health Information that love.fish collects will depend on the nature of your dealings with us and may include:

• dietary requirements and allergies.

2. How do we collect personal information and how is it stored?

When love.fish collects personal information it is performed in an open manner and, where relevant, consent is obtained. It is collected when you provide it to us and when other sources provide it to us including, but not limited to, when you:

• Interact with our website
• Book a table or make a reservation over the phone or online
• Submit an application form with love.fish containing personal information
• Provide personal information via email or telephone,
• Sign up to our newsletter
• Enter into a contract with love.fish
• Apply for a job with love.fish
• Consent to on a form
• Make an enquiry to love.fish
• Enter a competition run by love.fish
• Engage in activities with love.fish

If you have subscribed to the love.fish’s online mailing lists, you can easily remove your email details from the list by unsubscribing using the unsubscribe button provided on the email or by your email provider.

We take all reasonable steps to protect the security and integrity of any personal information held or collected. Including, but not limited to:

• Password protected systems, with access restricted to staff who require it to perform their role
• Using reputable technology partners and service providers
• Regular software and system updates/patches
• Regular review of who has access to data by removing access when staff leave
• Secure disposal of physical documents
• Staff training on privacy and confidentiality obligations

There are risks associated with the transmission of information over the Internet, and you should therefore make your own assessment of the risks in the provision of your information to the love.fish website or other communication channels.

This website can contain links to other organisations’ web pages. love.fish is not responsible for the information handling practices or privacy policies of those other organisations.

If you feel uncomfortable with the electronic transmission of information, we can provide you with an alternative means of communicating or dealing with us, within reason.

3. Why do we collect your data and how will it be used?

love.fish will only use, communicate, handle or disclose personal information for the primary purpose for which the information was collected. This includes use for:

• Replying to your queries or questions
• Reserving dining areas
• Adding your testimonial or review to the website
• Sending you information about love.fish or the website and services, including promotional information or updates about your booking

We may use your personal information to let you know about our products or services, either where we have your express or implied consent or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by email, SMS or telephone.

Where you provide us with Health Information, in the form of dietary requirements or allergy information, we will collect this for the purpose of preparing and serving your food safely. By voluntarily providing this information to us, you consent to us collecting and using it for this purpose. We will not use this information for any other purpose, including marketing.

We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law. Once no longer needed, we take reasonable steps to destroy or de-identify personal information we hold.

4. Do we disclose any personal data?

love.fish will not use or disclose personal information for a purpose other than as noted in this Policy or supplementary privacy notice unless:

• Your express consent is obtained
• We are required to, or authorised by the law or a court or tribunal order
• We are required to in accordance with NSW Privacy Laws or the Australian Privacy Laws

love.fish takes all reasonable steps to ensure that itself and all associated service providers do not breach applicable privacy laws in relation to the information.

5. Do we share personal information overseas?

Some of our service providers, such as software, technology, and advertising service providers, may be located or operate outside of Australia. For example, our digital advertising and analytics providers (such as Google, Meta and TikTok), commonly operate from or store data in the United States. It is not practicable for us to identify every country in which an overseas recipient may be located, as this can change from time to time.
When we share personal information with overseas recipients, we take steps to ensure it is protected in line with Australian privacy legal requirements and only used for its intended purpose.

6. How do you change or access your personal data?

Australian privacy law gives you a general right to access your personal information. If you would like to request access to any personal information held by love.fish or request a change to the information held, please contact us and please include:

• Your name and contact details
• The personal information you want to access
• How you’d like access to the personal information (such as receiving a copy by email or post, or if you just want to look at the information)
• If you authorise a person or organisation to access the personal information on your behalf

Only you can access your personal information, unless you have assigned a legal guardian or authorised agent. love.fish has the right to refuse the request if we are not satisfied the request came from you or a person you authorised. Please see exceptions to this policy for more circumstances you will be not be allowed access to your personal data or information.

7. What are the exceptions to this policy?

The circumstances in which love.fish will use and disclose information other than stated above, include:

• Unauthorised attempts to access files which are not publicly available
• Unauthorised tampering or interference with files on this website
• Unauthorised attempts to index the contents of this website
• Attempts to intercept messages of other users of the listed websites
• Communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
• Attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the use of the listed websites by other users.

love.fish reserves the right to make disclosures to relevant authorities where the use of this website raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, we will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

love.fish may initiate proceedings in relation to any loss or damage suffered because of unauthorised use of information or any of the above circumstances.

love.fish will also refuse your right to access your data if there is a valid reason to refuse, as outlined in Australian Privacy Principle 11, these include:

• If we believe that giving your access may endanger the life of safety of another individual or individuals
• If giving access will have an impact on the privacy of other individuals
• If your request is frivolous or vexatious
• If the information being requested is part of an existing or anticipated legal proceeding between you and love.fish

8. Our Cookies Policy

Cookies are small text files that are saved on your computer or mobile browser to track information about your website visit. Along with similar technologies such as local storage, pixels, and tags, cookies help ensure your browsing experience is smooth and seamless.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from Cookies.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc, in the Cookies we use.

There are two broad types of cookies: 

First party cookies: These cookies are served directly by us to your device. 

Third party cookies: These cookies either collect data on behalf of us (like analytics or other technical service providers) or also collect data for their own purposes (like advertising cookies). 

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted when you close your web browser. They can be used by the website to recognise your computer or mobile device when you open your browser and browse the Internet again.

What Cookies do we use?

We use both session and persistent Cookies for the purposes set out below:

Essential Cookies

Type: Session Cookies

Essential cookies are necessary for the website to function properly and cannot be turned off. These cookies enable core features such as security, network management, and accessibility. They ensure the website performs as expected every time you visit. While they cannot be disabled, they do not store any personal information.

Functionality Cookies

Type: Persistent Cookies

These Cookies allow us to remember the choices you make when you use our website, such as remembering your language preference. The purpose of these Cookies is to provide a more personal experience.

Analytics Cookies

Type: Persistent Cookies

These cookies allow us to count visits and review key traffic sources so we can measure and improve the performance of our site. These cookies cannot be turned off, but they do not store directly personally identifiable information but are based on uniquely identifying your browser and internet device. We use Google Analytics to measure website traffic and engagement data.

Marketing Cookies

Type: Persistent Cookies

Advertising cookies are used to help us deliver relevant advertising and marketing to you based on your interactions with our website. These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

On occasion, we use advertising cookies from vendors including Google, Meta and TikTok. Please read the individual privacy policies for each vendor for more information.

Your Choices Regarding Cookies

If you do not want information collected using cookies on this website, first you must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time.

If you do not accept our cookies, you may experience some inconvenience in your use of the website and some features may not function properly.

If you’d like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit your web browser’s official web pages.

9. How to make a complaint

love.fish takes all reasonable steps to ensure the personal information it collects is accurate, complete and up to date. We take all reasonable steps to ensure it is and is captured and held securely and compliantly.

If you are not satisfied with the conduct of love.fish as regards your personal information you can make a complaint to love.fish using the below channels. We will reply to your request within 30 days of receiving it.

If you are not satisfied with the handling of your personal information or your complaint, you may make a complaint directly to the Federal Privacy Commissioner.

Online: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us
Address: GPO Box 5288, Sydney NSW 2001

Contact Us

If you have any questions about this Policy, please get in touch.